Comments on Adverganza: American Express learns it's not good to get Josep...

what will be the action of American Express

2009-10-13T13:40:08.404-05:00

what will be the action of American Express

@down, a few things I thought I'd clarify: - this...

2009-10-09T08:33:16.038-05:00

@down, a few things I thought I'd clarify:

- this wasn't about not paying bills on time. In fact I always do. It was about going over the credit limit during the month, which - as it turns out - was due to a large airline purchase which hit at the worst time so to speak

- I also wouldn't call it a whine. I'm putting on a consumer hat and instead of complaining to my neighbor, I'm doing it via JJTV. Why? b/c there's a marketing lesson or 3 in it...

1) Customer service (or lack thereof)
2) Breaking advertising promises i.e. Amex cares about Small Business owners
3) The opportunity for technology to help i.e. automated text messages when a client is overdrawn.

I understand how it's easy to miss these points, but I thought I would take the opportunity to restate them as a courtesy to you and other readers.

Joseph Jaffe

Hi guys, Thanks for commenting, but I didn't res...

2009-10-09T08:04:05.245-05:00

Hi guys,

Thanks for commenting, but I didn't resurrect this blog just so people could bitch at one another. Although I do have problems with restricting comments too much.

Ok. As you were. Have a nice day!

Cathy

no problem -- although it is sad that HP actually ...

2009-10-09T07:58:17.090-05:00

no problem -- although it is sad that HP actually sponsors that whiny bitch session -- feel free to pay your bills like everyone else and you'd have no issue to "rant" about, no?

(and we all know why "anonymous" rules apply in this industry -- because ad people are a collective bunch of vindictive & in-bred wankers -- and unfortunately we have to cross paths with loads of your types on a daily basis. But I'm lucky in that I have pretty withdrawn from the agency world so that I only have to beat you up because my clients hire me to audit then replace types like yourself.)

Hold on a second...I remember you well....anonymou...

2009-10-09T05:12:21.797-05:00

Hold on a second...I remember you well....anonymous, right? Did I get your name correct? You were that self-entitled, insecure and gratuitous one?

Anyway, thanks for swinging by and having the courage to use your real name :)

Of course, those who have actually met JJ in perso...

2009-10-09T05:00:19.253-05:00

Of course, those who have actually met JJ in person (unfortunately that equates to multiple times for me) know he is a complete moron and one should not even contemplate listening to any of the drivel he spews...