Unlike Andy Roddick, there's little doubt about whether John McEnroe knows where his
mojo is. Maybe that was the thought behind
this new American Express campaign centering on the Card's dispute resolution services, timed, of course, for maximum exposure during the U.S. Open, which draws on McEnroe's long, confrontational history for both a commercial (which you can see
here), and a fairly amusing film on "The Art of the Dispute." It features McEnroe commentating on some of the baddest tennis behavior of all time--including his own. I'm not sure how much better
AmEx's dispute resolution services are compared to competitors, but by putting McEnroe at center stage of the campaign, they are differentiated, at least, because they become more memorable. Another nice touch: the
Open's 30-minute twice-daily highlight show is available on demand on the American Express site.
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