Monday, September 22, 2008

No need to email Dan at Sprint

Sprint Nextel came out last week with the second black-and-white commercial featuring (relatively) new CEO Dan Hesse. The only thing I know about the first spot was that a bunch of bloggers, rightfully, got down on Sprint for printing Hesse's email--dan@sprint.com--at the end, as though the guy was actually going to enter into an email relationship with his customers. Instead, as I recall, people who emailed their pal Dan got a form email. Bad form. In this commercial (it contains a pre-roll for Cisco), Sprint and Hesse make no such promises and direct you to a URL: sprint.com/readynow.

2 comments:

Anonymous said...

it's amazing that goodby has submitted to creating ceo-as-spokesperson advertising. it speaks volumes on the state of affairs in the ad industry.

athaus said...

dan@sprint.com is a joke I am a sprint customer and i have to say that they have seriously slipped in service over the last 3 years, this last year i renewed my contract the sales rep sold me the simply everything plan for my 6 lines at a very good discount, i was very happy with the plan for the 3 months i had it then i got a call from sprint telling me i had to either cancel or change my plan cause they made a mistake and shouldnt have sold me the plan at such a discount ...

it took me 6 months to iron out all the errors sprint made in the contract they changed my plan without ever consulting me to a plan that didnt have anything close to what i had agreed to and was costing me a ton of money in comparison to what i had the only reason i even got the problem sorted out is because i kept following up to get it right and to top everything off when i renewed my contract half the phones they sent me were broken (their insurance company is a joke)

now that i got the problems sorted out after spending aprox 40 hours on the phone over 6 months they told me that they would not compensate me in anyway for the time i had to spend for the mistake that they made (i asked them for a treo pro at no charge and they offered me the same discounts i was already eligible for and tried to make me feel like i was getting a deal) i personally cant wait for my plan to expire cause i will never use sprint again i am a customer service specialist and i can say that this whole experience is the worst i have had with any with any company ... i just hope you are not their next victim